Clean Office Pros, a professional office cleaning service provider, had a vast knowledge base that was difficult to manage manually. They decided to implement Deskhero, a SaaS platform designed for customer support and helpdesk services, to streamline their knowledge base management.
Deskhero's advanced AI capabilities were instrumental in automating the creation and updating of knowledge base articles. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate new articles or update existing ones. This ensures that the knowledge base is always up-to-date and relevant.
This feature greatly reduced the manual effort required to manage the knowledge base. The customer support team could now spend more time on customer interactions and less time on administrative tasks. This led to improved customer satisfaction and increased productivity.
Additionally, Deskhero's AI-powered search bar made it easy for the team to find relevant articles quickly. Whether they needed to refer to a specific article or find information on a particular topic, they could do so in seconds.
Overall, the implementation of Deskhero and its advanced AI capabilities has significantly improved Clean Office Pros' knowledge base management and customer support efficiency.
How does Deskhero's AI automate the creation and updating of knowledge base articles?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate new articles or update existing ones. This ensures that the knowledge base is always up-to-date and relevant.
What are the benefits of automating knowledge base management?
Automating knowledge base management can reduce manual effort, improve customer support efficiency, and increase customer satisfaction. It allows the customer support team to focus on customer interactions rather than on administrative tasks.
How does Deskhero's AI-powered search bar work?
Deskhero's AI-powered search bar uses OpenAI Embeddings to understand the context and relevance of different pieces of information. When a search is conducted, it uses these embeddings to provide the most relevant results.
* This article provides an example of how a fictive company in the Office Cleaning Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
