UrbanNest Office Parks has a vast knowledge base consisting of policies, manuals, presentations, and other documents. Managing this knowledge base and making it accessible to their customer support team was a challenge. Deskhero's structured data lists and custom fields helped UrbanNest organize their knowledge base effectively.
The AI capabilities of Deskhero have been instrumental in enhancing the quality of UrbanNest's knowledge base. The AI leverages OpenAI Embeddings from the knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate new knowledge base articles, ensuring the knowledge base is always up-to-date and comprehensive.
Deskhero's AI also enhances search results, making it easier for UrbanNest's customer support team to find relevant information in the knowledge base quickly. This has improved the quality of their responses, leading to increased customer satisfaction.
UrbanNest also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has further improved their efficiency.
Overall, Deskhero's advanced AI capabilities have enabled UrbanNest Office Parks to maintain a high-quality, comprehensive knowledge base, leading to improved customer support services.
How does Deskhero's AI enhance the quality of the knowledge base?
Deskhero's AI leverages OpenAI Embeddings from the knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate new knowledge base articles, ensuring the knowledge base is always up-to-date and comprehensive.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems.
How does Deskhero improve customer satisfaction?
Deskhero improves customer satisfaction by enabling efficient management of the knowledge base. The AI capabilities of the platform improve the accessibility and quality of the knowledge base, leading to improved customer support services.
* This article provides an example of how a fictive company in the Office Parks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
