MetroHive Office Parks receives hundreds of queries and complaints from their clients daily. Managing these tickets manually was proving to be a daunting task. With Deskhero's ticket management system, MetroHive can now efficiently manage their tickets, ensuring no query or complaint goes unanswered.
The AI capabilities of Deskhero have been a game-changer for MetroHive. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This helps in finding relevant content which is then used to generate suggested replies. This has significantly reduced the time taken to respond to tickets.
Deskhero's AI also enhances search results, making it easier for MetroHive's customer support team to find relevant information quickly. This has improved the quality of their responses, leading to increased customer satisfaction.
MetroHive also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has further improved their efficiency.
Overall, Deskhero's advanced AI capabilities have enabled MetroHive Office Parks to provide high-quality customer support services, leading to improved customer satisfaction and loyalty.
How does Deskhero's AI improve the efficiency of ticket management?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then used to generate suggested replies, reducing the time taken to respond to tickets. The AI also enhances search results, making it easier for customer support teams to find relevant information quickly.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems.
How does Deskhero improve customer satisfaction?
Deskhero improves customer satisfaction by enabling efficient management of customer queries and complaints. The AI capabilities of the platform improve the speed and quality of responses, leading to increased customer satisfaction.
* This article provides an example of how a fictive company in the Office Parks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
