OfficeMaster receives hundreds of customer queries daily regarding their wide range of products. The company uses Deskhero's advanced AI capabilities to manage these queries efficiently. The AI system utilizes OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to generate suggested replies.
The AI system has significantly improved the speed and accuracy of OfficeMaster's customer support. It quickly identifies relevant content from the company's vast knowledge base and suggests appropriate responses to customer queries. This has reduced the time taken to respond to customer queries and has also improved the quality of responses.
Deskhero's AI capabilities have also enhanced OfficeMaster's search results. When customers search for information on OfficeMaster's website, the AI system uses OpenAI Embeddings to deliver more accurate and relevant search results. This has improved the customer experience and reduced the number of support tickets.
OfficeMaster also uses Deskhero's REST API to integrate the platform with its existing systems. This seamless integration has enabled the company to automate many of its customer support processes, further improving efficiency.
Overall, Deskhero's AI capabilities have enabled OfficeMaster to provide faster, more accurate customer support, improving customer satisfaction and loyalty.
How does Deskhero's AI system improve the speed and accuracy of customer support?
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies to customer queries. This reduces the time taken to respond to queries and improves the quality of responses.
How does Deskhero enhance search results?
When customers search for information on a company's website, Deskhero's AI system uses OpenAI Embeddings to deliver more accurate and relevant search results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with a company's existing systems. This enables the automation of many customer support processes.
* This article provides an example of how a fictive company in the Office Supplies and Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
