SupplyCentral handles a multitude of customer queries every day. To manage these efficiently, the company employs Deskhero's advanced AI capabilities. The AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested responses to customer inquiries.
The implementation of AI has greatly enhanced the speed and precision of SupplyCentral's customer support. The system swiftly identifies relevant content from the company's comprehensive knowledge base and suggests appropriate responses. This has led to a reduction in response time and an improvement in the quality of responses.
Deskhero's AI capabilities have also improved the search results on SupplyCentral's website. The AI system uses OpenAI Embeddings to provide more accurate and relevant search results, enhancing the overall customer experience and reducing the number of support tickets.
SupplyCentral also uses Deskhero's REST API to integrate the platform with its existing systems. This seamless integration has enabled the company to automate numerous customer support processes, further increasing efficiency.
Overall, Deskhero's AI capabilities have allowed SupplyCentral to deliver faster, more accurate customer support, resulting in higher customer satisfaction and loyalty.
How does Deskhero's AI system improve the speed and accuracy of customer support?
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested responses to customer inquiries. This reduces the response time and improves the quality of responses.
How does Deskhero enhance search results?
When customers search for information on a company's website, Deskhero's AI system uses OpenAI Embeddings to provide more accurate and relevant search results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with a company's existing systems. This enables the automation of numerous customer support processes.
* This article provides an example of how a fictive company in the Office Supplies and Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
