EquipEase deals with a large volume of customer inquiries every day. To manage these effectively, the company uses Deskhero's advanced AI capabilities. The AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest relevant responses to customer queries.
The use of AI has significantly improved the speed and accuracy of EquipEase's customer support. The system quickly identifies relevant content from the company's extensive knowledge base and suggests suitable responses. This has not only reduced the response time but also improved the quality of responses.
Deskhero's AI capabilities have also enhanced the search results on EquipEase's website. The AI system uses OpenAI Embeddings to deliver more precise and relevant search results, improving the overall customer experience and reducing support tickets.
EquipEase also uses Deskhero's REST API to integrate the platform with its existing systems. This seamless integration has allowed the company to automate many customer support processes, further enhancing efficiency.
Overall, Deskhero's AI capabilities have empowered EquipEase to offer faster, more accurate customer support, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI system improve the speed and accuracy of customer support?
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest relevant responses to customer queries. This reduces the response time and improves the quality of responses.
How does Deskhero enhance search results?
When customers search for information on a company's website, Deskhero's AI system uses OpenAI Embeddings to deliver more precise and relevant search results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with a company's existing systems. This enables the automation of many customer support processes.
* This article provides an example of how a fictive company in the Office Supplies and Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
