PaperPlus receives a high volume of customer queries daily, ranging from product inquiries to delivery status checks. Using Deskhero's ticket management feature, PaperPlus is able to efficiently categorize and prioritize these tickets, ensuring swift responses.
Deskhero's AI capabilities come into play by analyzing the content of these tickets using OpenAI Embeddings. The AI identifies patterns and commonalities in the queries, which helps in generating automated responses that are accurate and relevant.
Furthermore, the AI leverages the knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to provide comprehensive solutions to customer queries. This not only reduces the workload of the customer support team but also ensures consistency in responses.
Deskhero's AI also enhances the search results for customers on the PaperPlus website. By understanding the customer's query better, the AI can provide more relevant search results, improving the overall user experience.
The REST API provided by Deskhero allows PaperPlus to integrate the platform with its existing systems, ensuring seamless data flow and improved efficiency.
How does Deskhero's AI improve response times?
Deskhero's AI analyzes the content of the tickets and generates automated responses that are accurate and relevant. This significantly reduces the time taken to respond to each ticket.
How does Deskhero's AI enhance the search results?
Deskhero's AI uses OpenAI Embeddings to understand the customer's query better and provides more relevant search results based on this understanding.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, ensuring seamless data flow and improved efficiency.
* This article provides an example of how a fictive company in the Office supplies and stationery stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
