StationeryWorld has a vast knowledge base, including articles, manuals, and policy documents. However, customers often struggle to find relevant information due to the sheer volume of content. Deskhero's AI capabilities help solve this problem.
Using OpenAI Embeddings, Deskhero's AI analyzes the content of the knowledge base and identifies patterns and commonalities. This helps in categorizing the content better, making it easier for customers to find what they are looking for.
Deskhero's AI also generates knowledge base articles from Word, PowerPoint, and PDF files, further enriching the content available to customers. This reduces the need for customers to reach out to the support team for every query, thereby reducing the workload on the team.
Additionally, Deskhero's AI enhances the search bar functionality on the StationeryWorld website. By understanding the customer's query better, the AI can provide more relevant search results, improving the overall user experience.
The REST API provided by Deskhero allows StationeryWorld to integrate the platform with its existing systems, ensuring seamless data flow and improved efficiency.
How does Deskhero's AI improve the knowledge base?
Deskhero's AI analyzes the content of the knowledge base using OpenAI Embeddings and categorizes the content better. It also generates new articles from Word, PowerPoint, and PDF files, enriching the content available to customers.
How does Deskhero's AI enhance the search bar functionality?
Deskhero's AI uses OpenAI Embeddings to understand the customer's query better and provides more relevant search results based on this understanding.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, ensuring seamless data flow and improved efficiency.
* This article provides an example of how a fictive company in the Office supplies and stationery stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
