OfficeEssentials receives hundreds of customer queries daily, which are managed through tickets. However, managing these tickets manually can be time-consuming and inefficient. Deskhero's AI capabilities help streamline this process.
Using OpenAI Embeddings, Deskhero's AI analyzes the content of these tickets and categorizes them based on their content. This helps in prioritizing the tickets and ensuring that urgent queries are addressed promptly.
Deskhero's AI also generates suggested replies based on the content of the tickets and the knowledge base. This not only reduces the time taken to respond to each ticket but also ensures consistency in responses.
Furthermore, the AI leverages the knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to provide comprehensive solutions to customer queries. This reduces the burden on the customer support team and improves customer satisfaction.
The REST API provided by Deskhero allows OfficeEssentials to integrate the platform with its existing systems, ensuring seamless data flow and improved efficiency.
How does Deskhero's AI streamline the ticket management process?
Deskhero's AI analyzes the content of the tickets using OpenAI Embeddings and categorizes them based on their content. This helps in prioritizing the tickets and ensuring that urgent queries are addressed promptly.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses the content of the tickets and the knowledge base to generate suggested replies. This not only reduces the time taken to respond to each ticket but also ensures consistency in responses.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, ensuring seamless data flow and improved efficiency.
* This article provides an example of how a fictive company in the Office supplies and stationery stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
