DeepSea Energy, a prominent offshore exploration and production company, had an extensive knowledge base that was difficult to manage. The company decided to implement Deskhero to simplify the management of their knowledge base.
With Deskhero, DeepSea Energy could leverage advanced AI capabilities to generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This feature significantly reduced the time and effort required to create and update the knowledge base.
The AI also enhanced the search results within the knowledge base. By using OpenAI Embeddings from various sources, the AI could provide more relevant and comprehensive search results. This made it easier for both customer support agents and customers to find the information they needed.
Furthermore, the AI could generate suggested replies based on the knowledge base content. This feature further improved the efficiency of the customer support process, as agents could quickly provide accurate responses to customer queries.
Overall, Deskhero's advanced AI capabilities have greatly improved the management of DeepSea Energy's knowledge base, making it more accessible and useful for both customer support agents and customers.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from various file types including Word, PowerPoint, and PDF files. It can also scrape data from websites. The AI uses OpenAI Embeddings to process this data and create comprehensive articles.
How does Deskhero's AI enhance knowledge base search results?
Deskhero's AI enhances knowledge base search results by using OpenAI Embeddings from various sources. This allows the AI to provide more relevant and comprehensive search results, making it easier to find the information you need.
What are the benefits of using Deskhero's AI for knowledge base management?
Using Deskhero's AI for knowledge base management can significantly reduce the time and effort required to create and update your knowledge base. It can also improve the usability of your knowledge base by enhancing search results and generating suggested replies based on the content.
* This article provides an example of how a fictive company in the Offshore Exploration and Production industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
