Aqua Extraction Ltd, a renowned offshore exploration and production company, was facing challenges in managing their customer support tickets. They decided to implement Deskhero to streamline their ticket management process.
Deskhero's advanced AI capabilities proved to be extremely beneficial for Aqua Extraction Ltd. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content for each ticket.
This relevant content is then sent through OpenAI's ChatGPT to generate suggested replies. This feature has significantly reduced the time spent by customer support agents on each ticket, allowing them to handle more tickets in less time.
Additionally, the AI-enhanced search results have made it easier for the company's customer support agents to find the information they need. This has not only improved their efficiency but also increased customer satisfaction as queries are resolved quicker.
Overall, Deskhero's advanced AI capabilities have revolutionized Aqua Extraction Ltd's ticket management process, making it more efficient and effective.
How does Deskhero's AI generate suggested replies for tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content for each ticket. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance ticket search results?
Deskhero's AI uses OpenAI Embeddings to enhance ticket search results. It leverages data from various sources like previous tickets, knowledge base articles, and uploaded files to provide more relevant and comprehensive search results.
What are the benefits of using Deskhero's AI for ticket management?
Deskhero's AI capabilities can significantly improve the efficiency of your ticket management process. They can help you find relevant content faster, generate suggested replies, and enhance search results, thereby reducing the time spent on each ticket and increasing customer satisfaction.
* This article provides an example of how a fictive company in the Offshore Exploration and Production industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
