SeaRise Engineering uses Deskhero's AI capabilities to manage their helpdesk tickets. The AI categorizes incoming tickets based on their content, allowing the company to prioritize and address issues more efficiently.
The AI also generates suggested replies for customer queries by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and other sources. This feature has significantly reduced the time spent by helpdesk representatives in crafting responses, enabling them to handle more queries in less time.
Deskhero's AI-powered comprehensive search bar has made it easier for SeaRise Engineering to find relevant information quickly. The AI uses embeddings from various sources to enhance search results, providing quick and accurate solutions to customer queries.
SeaRise Engineering also uses Deskhero's REST API to integrate the platform with their existing systems. This integration has helped them maintain a unified view of their helpdesk operations, improving coordination and efficiency.
Overall, Deskhero's advanced AI capabilities have greatly improved SeaRise Engineering's helpdesk services, making them more efficient and customer-friendly.
How does the AI categorize helpdesk tickets?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to understand the content of the ticket and categorize it accordingly.
How does the AI generate suggested replies?
The AI leverages OpenAI Embeddings from various sources to understand the query and generate a relevant reply.
How does the AI enhance search results?
The AI uses embeddings from various sources to understand the search query and find the most relevant information.
* This article provides an example of how a fictive company in the Offshore Platform Construction and Maintenance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
