DeepSea Structures uses Deskhero's AI capabilities to manage and categorize incoming customer service tickets. This allows the company to prioritize urgent issues and assign them to the right teams, improving response times and customer satisfaction.
The AI also helps in generating suggested replies for customer queries by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and other sources. This feature has significantly reduced the time spent by customer service representatives in drafting responses, allowing them to handle more queries in less time.
Deskhero's AI-powered comprehensive search bar has made it easier for DeepSea Structures to find relevant information quickly. The AI uses embeddings from various sources to enhance search results, making it a powerful tool for finding solutions to complex customer queries.
DeepSea Structures also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has helped them maintain a unified view of their customer service operations, improving coordination and efficiency.
Overall, Deskhero's advanced AI capabilities have transformed DeepSea Structures' customer service operations, making them more efficient and effective.
How does the AI categorize incoming tickets?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to understand the content of the ticket and categorize it accordingly.
How does the AI generate suggested replies?
The AI leverages OpenAI Embeddings from various sources to understand the query and generate a relevant reply.
How does the AI enhance search results?
The AI uses embeddings from various sources to understand the search query and find the most relevant information.
* This article provides an example of how a fictive company in the Offshore Platform Construction and Maintenance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
