OceanDrill Ltd. has a vast knowledge base consisting of various documents like policies, manuals, and presentations. They use Deskhero's AI capabilities to generate articles from these documents and add them to their knowledge base. This process not only saves time but also ensures that all relevant information is included in the knowledge base.
The company also uses Deskhero's website scraping feature to gather information from their website and add it to their knowledge base. The AI analyzes this data and uses it to enhance the company's search results and suggested replies.
Deskhero's AI also helps OceanDrill manage their user groups effectively. The AI analyzes the interactions within each group and uses this information to suggest relevant content and solutions. This feature has significantly improved the efficiency of the company's customer support services.
OceanDrill also uses Deskhero's kanban board to manage their support tickets. The AI capabilities of Deskhero analyze the tickets and suggest the most efficient way to handle them. This feature has helped the company reduce their response times and improve their customer satisfaction rates.
Overall, Deskhero's advanced AI capabilities have significantly enhanced OceanDrill's knowledge base and customer support services. The AI-driven solutions have not only improved the efficiency of their processes but also increased their customer satisfaction rates.
How does Deskhero's AI generate articles for the knowledge base?
Deskhero's AI uses OpenAI Embeddings to analyze various documents like policies, manuals, and presentations. It then generates articles from these documents and adds them to the knowledge base.
How does Deskhero's AI enhance the management of user groups?
Deskhero's AI analyzes the interactions within each user group and uses this information to suggest relevant content and solutions. This feature improves the efficiency of customer support services.
How does Deskhero's AI help manage support tickets?
Deskhero's AI analyzes the support tickets and suggests the most efficient way to handle them. This feature helps reduce response times and improve customer satisfaction rates.
* This article provides an example of how a fictive company in the Oil and gas exploration services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
