GasGiant Corp. receives a high volume of support tickets daily. They use Deskhero's AI capabilities to analyze these tickets and suggest relevant replies. This feature has significantly reduced the time spent on each ticket and improved the company's response times.
The company also uses Deskhero's AI to enhance their search results. When a customer support representative searches for a solution, the AI uses OpenAI Embeddings to find the most relevant content from the company's knowledge base, uploaded files, and scraped website data.
GasGiant Corp. uses Deskhero's custom email domains to provide personalized support services. The AI learns from these customizations and provides more accurate and relevant suggestions, improving the quality of their support services.
The company also uses Deskhero's REST API to integrate the platform with their existing systems. This integration ensures that all customer support data is centralized and easily accessible, further enhancing the efficiency of their helpdesk operations.
Overall, Deskhero's advanced AI capabilities have significantly improved GasGiant Corp.'s customer support services. The AI-enabled solutions have not only streamlined their processes but also improved their response times and customer satisfaction rates.
How does Deskhero's AI analyze support tickets?
Deskhero's AI uses OpenAI Embeddings to analyze the content of each ticket. It then uses this analysis to suggest relevant replies, reducing the time spent on each ticket and improving response times.
How does Deskhero's AI enhance search results?
When a customer support representative searches for a solution, Deskhero's AI uses OpenAI Embeddings to find the most relevant content from the company's knowledge base, uploaded files, and scraped website data.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems. This ensures that all customer support data is centralized and easily accessible.
* This article provides an example of how a fictive company in the Oil and gas exploration services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
