PetroExplorer Inc. receives numerous support tickets daily, ranging from technical issues to inquiries about their services. The company uses Deskhero's ticket management system to categorize and prioritize these tickets effectively. The AI capabilities of Deskhero analyze the content of each ticket and suggest relevant replies based on previous tickets and knowledge base articles.
Deskhero's AI also enhances PetroExplorer's search results. When a customer support representative searches for a solution to a problem, the AI uses OpenAI Embeddings to find the most relevant content from the company's knowledge base, uploaded files, and scraped website data. This feature significantly reduces the time spent searching for solutions and increases the efficiency of the helpdesk team.
The company also utilizes Deskhero's custom fields and structured data lists to tailor their support services to their specific needs. The AI is able to learn from these customizations and provide more accurate and relevant suggestions over time.
Deskhero's REST API allows PetroExplorer to integrate the platform with their existing systems. This seamless integration ensures that all customer support data is centralized and easily accessible, further enhancing the efficiency of their support services.
PetroExplorer has found that Deskhero's advanced AI capabilities have significantly improved their customer support services. The AI-powered solutions have not only streamlined their processes but also improved their response times and customer satisfaction rates.
How does Deskhero's AI analyze support tickets?
Deskhero's AI uses OpenAI Embeddings to analyze the content of each ticket. It then uses this analysis to suggest relevant replies based on previous tickets and knowledge base articles.
How does Deskhero's AI enhance search results?
When a customer support representative searches for a solution, Deskhero's AI uses OpenAI Embeddings to find the most relevant content from the company's knowledge base, uploaded files, and scraped website data.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems. This ensures that all customer support data is centralized and easily accessible.
* This article provides an example of how a fictive company in the Oil and gas exploration services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
