SandSolutions has a comprehensive knowledge base, including articles generated from Word, PowerPoint, and PDF files. With Deskhero's AI capabilities, these resources are leveraged to provide insightful responses to customer queries. The AI uses OpenAI Embeddings from the knowledge base and other resources to find relevant content.
The AI capabilities of Deskhero have also improved the searchability of SandSolutions' knowledge base. When customers use the search bar, the AI uses its embeddings to find the most relevant content. This has made it easier for customers to find the information they need, reducing the number of support tickets.
SandSolutions also uses Deskhero's AI to keep their knowledge base up-to-date. The AI scrapes data from their website and identifies changes in product information, pricing, and other details. This ensures that the knowledge base always has the most current information.
Deskhero's REST API has enabled SandSolutions to integrate the platform with their existing systems. This has streamlined the knowledge base management process, allowing information to flow seamlessly between different systems.
Overall, Deskhero's advanced AI capabilities have transformed SandSolutions' knowledge base management. The AI has automated many tasks, improving efficiency and accuracy. It has also improved the accessibility and usefulness of the knowledge base, leading to higher customer satisfaction.
How does Deskhero's AI improve the searchability of the knowledge base?
When customers use the search bar, Deskhero's AI uses its embeddings to find the most relevant content. This makes it easier for customers to find the information they need.
How does Deskhero's AI keep the knowledge base up-to-date?
Deskhero's AI scrapes data from the company's website and identifies changes in product information, pricing, and other details. This ensures that the knowledge base always has the most current information.
How does Deskhero's AI leverage the knowledge base to provide responses to customer queries?
Deskhero's AI uses OpenAI Embeddings from the knowledge base and other resources to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies.
* This article provides an example of how a fictive company in the Oil and Gas Proppant Supply industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
