ProppantPros has a vast knowledge base consisting of articles, manuals, and policies. With Deskhero's AI capabilities, these resources are leveraged to provide insightful responses to customer queries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies.
The AI capabilities of Deskhero have significantly reduced the time taken to respond to customer queries. Previously, customer support agents had to manually search through the knowledge base and other resources to find relevant information. Now, the AI does this automatically, allowing agents to focus on providing excellent customer service.
Deskhero's AI also enhances the search results on ProppantPros' helpdesk. When customers use the search bar, the AI uses its embeddings to find the most relevant content. This has made it easier for customers to find the information they need, reducing the number of support tickets.
ProppantPros also uses Deskhero's AI to scrape data from their website. This data is used to keep the knowledge base up-to-date and to provide additional context for customer support agents. The AI can identify changes in product information, pricing, and other details, ensuring that the support team always has the most current information.
Overall, Deskhero's advanced AI capabilities have transformed ProppantPros' customer support services. The AI has automated many tasks, freeing up agents to focus on customer interactions. It has also improved the accuracy and relevance of responses, leading to higher customer satisfaction.
How does Deskhero's AI find relevant content?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When customers use the search bar, Deskhero's AI uses its embeddings to find the most relevant content. This makes it easier for customers to find the information they need.
How does Deskhero's AI use website scraping?
Deskhero's AI scrapes data from the company's website to keep the knowledge base up-to-date and to provide additional context for customer support agents. The AI can identify changes in product information, pricing, and other details.
* This article provides an example of how a fictive company in the Oil and Gas Proppant Supply industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
