FrackFuel receives a high volume of support tickets from customers around the world. Managing these tickets was a complex task, requiring significant time and resources. With Deskhero, FrackFuel has been able to automate much of this process. The AI uses OpenAI Embeddings from previous tickets to suggest responses, reducing the time taken to resolve tickets.
The AI capabilities of Deskhero have also improved the accuracy of ticket categorization. The AI analyzes the content of each ticket and assigns it to the appropriate category. This has made it easier for support agents to prioritize and respond to tickets.
FrackFuel also uses Deskhero's AI to analyze trends in support tickets. The AI identifies common issues and queries, providing valuable insights for the support team. This information is used to update the knowledge base and to improve products and services.
Deskhero's REST API has enabled FrackFuel to integrate the platform with their existing systems. This has streamlined the ticket management process, allowing information to flow seamlessly between different systems.
Overall, Deskhero's advanced AI capabilities have revolutionized FrackFuel's ticket management process. The AI has automated many tasks, improving efficiency and accuracy. It has also provided valuable insights, helping the company to continually improve their customer support services.
How does Deskhero's AI suggest responses to tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets to suggest responses. This reduces the time taken to resolve tickets and improves the accuracy of responses.
How does Deskhero's AI categorize tickets?
Deskhero's AI analyzes the content of each ticket and assigns it to the appropriate category. This makes it easier for support agents to prioritize and respond to tickets.
How does Deskhero's AI analyze trends in support tickets?
Deskhero's AI identifies common issues and queries in support tickets. This information is used to update the knowledge base and to improve products and services.
* This article provides an example of how a fictive company in the Oil and Gas Proppant Supply industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
