WellLog Solutions receives numerous customer queries daily, ranging from technical issues to service inquiries. Before implementing Deskhero, their support team was overwhelmed with the volume of tickets, leading to delayed responses and unsatisfied customers.
With Deskhero, WellLog Solutions has been able to automate ticket management. The system intelligently categorizes incoming tickets based on their content, assigns them to the appropriate support agent, and even suggests possible responses using OpenAI's ChatGPT. This has significantly reduced the time taken to respond to customer queries.
Deskhero's AI capabilities also enhance the company's knowledge base. The AI can generate articles from various sources such as Word documents, PowerPoint presentations, PDF files, and even scraped website data. This has made it easier for the support team to find relevant information and provide accurate responses.
Furthermore, Deskhero's comprehensive search bar powered by OpenAI Embeddings makes it easy for the support team to find relevant content from previous tickets, knowledge base articles, and uploaded files. This has further improved the speed and quality of their customer support.
Overall, Deskhero's AI capabilities have transformed WellLog Solutions' customer support operations, resulting in happier customers and a more efficient support team.
How does Deskhero's AI help in managing tickets?
Deskhero's AI categorizes incoming tickets based on their content, assigns them to the appropriate support agent, and suggests possible responses using OpenAI's ChatGPT. This automates much of the ticket management process, reducing response times and improving customer satisfaction.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI can generate knowledge base articles from various sources such as Word documents, PowerPoint presentations, PDF files, and scraped website data. This makes it easier for the support team to find relevant information and provide accurate responses.
How does Deskhero's AI improve the search functionality?
Deskhero's comprehensive search bar is powered by OpenAI Embeddings, which allows it to find relevant content from previous tickets, knowledge base articles, and uploaded files. This improves the speed and quality of the support team's responses.
* This article provides an example of how a fictive company in the Oil and Gas Well Logging and Perforation Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
