PerforMax Energy's customer support team deals with a wide range of queries, from technical issues with equipment to questions about service packages. Prior to implementing Deskhero, the team struggled to manage the high volume of tickets and provide timely responses.
Deskhero's AI-powered ticket management system has revolutionized PerforMax's customer support. The AI categorizes incoming tickets, assigns them to the right agent, and suggests responses using OpenAI's ChatGPT. This has significantly reduced response times and improved customer satisfaction.
Deskhero's AI also enhances PerforMax's knowledge base by generating articles from various sources, including Word documents, PowerPoint presentations, PDF files, and scraped website data. This has made it easier for the support team to find the information they need to resolve customer queries.
The platform's comprehensive search bar, powered by OpenAI Embeddings, enables the support team to quickly find relevant content from previous tickets, knowledge base articles, and uploaded files. This has further improved the efficiency and accuracy of their responses.
In conclusion, Deskhero's advanced AI capabilities have significantly improved the quality of PerforMax Energy's customer support, leading to higher customer satisfaction and increased efficiency.
How does Deskhero's AI-powered ticket management system work?
Deskhero's AI categorizes incoming tickets based on their content, assigns them to the right agent, and suggests responses using OpenAI's ChatGPT. This reduces response times and improves customer satisfaction.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI generates knowledge base articles from various sources, including Word documents, PowerPoint presentations, PDF files, and scraped website data. This makes it easier for the support team to find the information they need to resolve customer queries.
How does Deskhero's AI improve the search functionality?
Deskhero's comprehensive search bar, powered by OpenAI Embeddings, enables the support team to quickly find relevant content from previous tickets, knowledge base articles, and uploaded files. This improves the efficiency and accuracy of their responses.
* This article provides an example of how a fictive company in the Oil and Gas Well Logging and Perforation Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
