SecureFuture Pensions, a leading provider of old-age pensions, was struggling with an inefficient customer support process. They were spending too much time searching for information across multiple platforms and documents. They turned to Deskhero to streamline their customer support services and improve their response times.
SecureFuture used Deskhero's structured data lists and custom fields to consolidate all their data into a comprehensive resource. They also utilized the platform's ability to generate knowledge base articles from Word, PowerPoint, and PDF files, creating a robust knowledge base for their support team.
The company leveraged Deskhero's advanced AI capabilities to enhance their customer support services. By using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, they were able to improve their search results and generate suggested replies. This significantly reduced the time spent on each ticket and increased their overall efficiency.
Furthermore, SecureFuture used Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless transition. The custom email domains and user groups features further enhanced their workflow, enabling them to categorize and prioritize tickets effectively.
By implementing Deskhero, SecureFuture Pensions was able to enhance their customer support services, reduce response times, and increase customer satisfaction.
How did Deskhero's AI capabilities enhance SecureFuture's customer support services?
Deskhero's AI capabilities improved the search results and generated suggested replies based on previous tickets, knowledge base articles, and other relevant data. This significantly reduced the time spent on each ticket and increased SecureFuture's overall efficiency.
What features of Deskhero did SecureFuture use to consolidate their data?
SecureFuture used Deskhero's structured data lists and custom fields to consolidate their data. They also utilized the platform's ability to generate knowledge base articles from Word, PowerPoint, and PDF files.
How did SecureFuture integrate Deskhero with their existing systems?
SecureFuture used Deskhero's REST API to integrate the platform with their existing systems. The custom email domains and user groups features further enhanced their workflow.
* This article provides an example of how a fictive company in the Old-age pensions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
