RetireRight Pension Advisors, a reputable old-age pension advisory firm, was facing challenges in managing their growing volume of customer support tickets. They needed a solution that could help them handle inquiries more efficiently and improve their response times. They chose Deskhero for its advanced AI capabilities and comprehensive features.
RetireRight utilized Deskhero's structured data lists, custom fields, and custom email domains to organize their data and streamline their workflow. They also used the platform's user groups feature to categorize and prioritize tickets effectively.
The company leveraged Deskhero's advanced AI capabilities to enhance their ticket management process. By using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, they were able to generate suggested replies and improve their search results. This helped them reduce the time spent on each ticket and increase their overall efficiency.
Furthermore, RetireRight used Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless transition. The kanban board feature provided a visual overview of their workflow, making it easier to track and manage tickets.
By implementing Deskhero, RetireRight Pension Advisors was able to improve their ticket management process, reduce response times, and increase customer satisfaction.
How did Deskhero's AI capabilities improve RetireRight's ticket management process?
Deskhero's AI capabilities generated suggested replies and enhanced search results based on previous tickets, knowledge base articles, and other relevant data. This helped RetireRight reduce the time spent on each ticket and increase their overall efficiency.
What features of Deskhero did RetireRight use to organize their data?
RetireRight used Deskhero's structured data lists, custom fields, and custom email domains to organize their data. They also used the user groups feature to categorize and prioritize tickets effectively.
How did RetireRight integrate Deskhero with their existing systems?
RetireRight used Deskhero's REST API to integrate the platform with their existing systems. The kanban board feature provided a visual overview of their workflow, making it easier to track and manage tickets.
* This article provides an example of how a fictive company in the Old-age pensions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
