Golden Years Pension Services, a leading provider of old-age pensions, was struggling with an overwhelming volume of customer inquiries. Their support team was spending too much time searching for information across multiple platforms and documents. They turned to Deskhero to streamline their customer support process.
With Deskhero, Golden Years was able to consolidate all their data into structured lists and custom fields. They utilized the platform's ability to generate knowledge base articles from Word, PowerPoint, and PDF files, creating a comprehensive resource for their support team.
The company also took advantage of Deskhero's advanced AI capabilities. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data, they were able to enhance their search results and generate suggested replies. This significantly reduced the time spent on each ticket and improved the overall efficiency of their support team.
Deskhero's REST API allowed Golden Years to seamlessly integrate the platform with their existing systems. The custom email domains and user groups features further enhanced their workflow, enabling them to categorize and prioritize tickets effectively.
By implementing Deskhero, Golden Years Pension Services was able to improve their customer support process, reduce response times, and increase customer satisfaction.
How did Deskhero's AI capabilities improve Golden Years' customer support process?
Deskhero's AI capabilities enhanced the search results and generated suggested replies based on previous tickets, knowledge base articles, and other relevant data. This reduced the time spent on each ticket and improved the overall efficiency of the support team.
What features of Deskhero did Golden Years use to consolidate their data?
Golden Years used Deskhero's structured data lists, custom fields, and the ability to generate knowledge base articles from Word, PowerPoint, and PDF files to consolidate their data into a comprehensive resource.
How did Golden Years integrate Deskhero with their existing systems?
Golden Years used Deskhero's REST API to seamlessly integrate the platform with their existing systems. The custom email domains and user groups features further enhanced their workflow.
* This article provides an example of how a fictive company in the Old-age pensions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
