AirCargoX had a vast amount of information spread across various resources - policy documents, manuals, presentations, and their website. They wanted to consolidate this information into a comprehensive knowledge base for their customer support team.
With Deskhero, AirCargoX was able to scrape data from their website and upload files to create a centralized knowledge base. The advanced AI capabilities of Deskhero then used OpenAI Embeddings to generate knowledge base articles from these resources.
The AI also enhanced the search functionality of the knowledge base, making it easier for the support team to find relevant information quickly. This significantly improved the efficiency of the support team and the quality of their responses.
Furthermore, Deskhero's AI also generated suggested replies based on the knowledge base, further speeding up the response time. This led to improved customer satisfaction and a reduction in repeat queries.
Overall, Deskhero's advanced AI capabilities have helped AirCargoX build a comprehensive knowledge base, improve the efficiency of their support team, and enhance customer satisfaction.
How does Deskhero help in building a knowledge base?
Deskhero allows companies to scrape data from their website and upload files to create a centralized knowledge base. The AI then uses OpenAI Embeddings to generate knowledge base articles from these resources.
How does Deskhero's AI enhance the search functionality of the knowledge base?
Deskhero's AI uses OpenAI Embeddings to enhance the search functionality of the knowledge base, making it easier for the support team to find relevant information quickly.
How does Deskhero's AI improve response times?
Deskhero's AI generates suggested replies based on the knowledge base, speeding up the response time and improving customer satisfaction.
* This article provides an example of how a fictive company in the On-Demand Freight Air Transport industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
