JetLoad was struggling with managing the high volume of customer support tickets they received daily. The manual process was time-consuming and prone to errors.
With Deskhero, JetLoad was able to automate the ticket management process. The advanced AI capabilities of Deskhero categorized tickets based on their content and assigned them to the appropriate team. This not only reduced the workload of the support team but also improved the response time.
Deskhero's AI also leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This further improved the efficiency of the support team and the quality of their responses.
The Kanban board provided by Deskhero allowed JetLoad to visualize their ticket workflow, making it easier to track and manage tickets. This led to a more organized and efficient support process.
Overall, Deskhero's advanced AI capabilities have helped JetLoad automate their ticket management process, improve the efficiency of their support team, and enhance customer satisfaction.
How does Deskhero automate the ticket management process?
Deskhero's advanced AI capabilities categorize tickets based on their content and assign them to the appropriate team, automating the ticket management process.
How does Deskhero's AI improve the efficiency of the support team?
Deskhero's AI uses OpenAI Embeddings from various resources to generate suggested replies, improving the efficiency of the support team and the quality of their responses.
How does the Kanban board help in managing tickets?
The Kanban board provided by Deskhero allows companies to visualize their ticket workflow, making it easier to track and manage tickets.
* This article provides an example of how a fictive company in the On-Demand Freight Air Transport industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
