SkyFreight receives a large volume of customer queries daily, ranging from booking inquiries to cargo tracking. Managing these inquiries manually was time-consuming and prone to errors. With Deskhero, SkyFreight was able to automate ticket management, categorizing tickets based on their content and assigning them to the appropriate team.
Deskhero's advanced AI capabilities were crucial in improving SkyFreight's customer service. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This information is used to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Moreover, Deskhero's AI also enhanced search results, making it easier for SkyFreight's customer support team to find relevant information when dealing with complex inquiries. This not only improved the quality of responses but also increased the efficiency of the support team.
The custom fields and structured data lists provided by Deskhero allowed SkyFreight to organize their customer data better. This made it easier to track customer interactions and provide personalized service.
Overall, Deskhero's advanced AI capabilities have helped SkyFreight streamline their customer support process, improve response times, and enhance customer satisfaction.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets and other resources to generate suggested replies to customer queries. This significantly reduces the time taken to respond to customers.
How does Deskhero enhance search results?
Deskhero's AI uses OpenAI Embeddings to enhance search results, making it easier for the support team to find relevant information when dealing with customer inquiries.
How does Deskhero help in organizing customer data?
Deskhero provides features like custom fields and structured data lists that allow companies to organize their customer data better, making it easier to track customer interactions and provide personalized service.
* This article provides an example of how a fictive company in the On-Demand Freight Air Transport industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
