CineHome deals with a wide range of customer queries daily. To handle these queries effectively, they use Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content for each query.
Deskhero's AI-powered solution assists CineHome in generating suggested replies for customer queries. This not only reduces the response time but also ensures consistent quality of responses. Moreover, it allows the customer support team to focus on more complex issues that require human intervention.
CineHome also uses Deskhero's AI to enhance the search results in their knowledge base. This self-service approach makes it easier for customers to find solutions to their problems, thereby reducing the load on the customer support team and improving customer satisfaction.
Furthermore, CineHome uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to manage tickets, user groups, and custom fields without any hassle.
Overall, Deskhero's AI capabilities have significantly improved CineHome's customer support operations, resulting in increased customer satisfaction and reduced operational costs.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content for each query. It then sends this content through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance the search results in the knowledge base?
Deskhero's AI uses OpenAI Embeddings to understand the context of the search query. It then finds the most relevant articles from the knowledge base and ranks them based on their relevance to the query.
How does CineHome integrate Deskhero with their existing systems?
CineHome uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to manage tickets, user groups, and custom fields seamlessly.
* This article provides an example of how a fictive company in the On-Demand Video Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
