StreamFlix has a vast customer base with diverse queries ranging from technical issues, subscription plans, content availability, to billing inquiries. The company leverages Deskhero's advanced AI capabilities to manage these queries effectively. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content for each query.
Deskhero's AI-powered solution helps StreamFlix in generating suggested replies for customer queries. This not only reduces the response time but also ensures consistency in the quality of responses. Moreover, it allows the customer support team to focus on more complex issues that require human intervention.
The AI also enhances the search results in the knowledge base, making it easier for customers to find solutions to their problems. This self-service approach reduces the load on the customer support team and improves customer satisfaction.
StreamFlix also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to manage tickets, user groups, and custom fields without any hassle.
Overall, Deskhero's AI capabilities have significantly improved StreamFlix's customer support operations, resulting in increased customer satisfaction and reduced operational costs.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content for each query. It then sends this content through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance the search results in the knowledge base?
Deskhero's AI uses OpenAI Embeddings to understand the context of the search query. It then finds the most relevant articles from the knowledge base and ranks them based on their relevance to the query.
How does StreamFlix integrate Deskhero with their existing systems?
StreamFlix uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to manage tickets, user groups, and custom fields seamlessly.
* This article provides an example of how a fictive company in the On-Demand Video Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
