VideoHub receives a large volume of customer queries daily. To manage these queries efficiently, they use Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content for each query.
The AI-powered solution offered by Deskhero helps VideoHub in generating suggested replies for customer queries. This not only speeds up the response time but also ensures high-quality and consistent responses. Furthermore, it allows the customer support team to concentrate on more complex issues that require human intervention.
VideoHub also uses Deskhero's AI to enhance the search results in their knowledge base. This makes it easier for customers to find solutions to their problems, improving the overall customer experience.
Additionally, VideoHub uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to manage tickets, user groups, and custom fields effortlessly.
In conclusion, Deskhero's AI capabilities have greatly improved VideoHub's helpdesk services, leading to higher customer satisfaction and lower operational costs.
How does Deskhero's AI help in managing customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content for each query. It then generates suggested replies, speeding up the response time and ensuring high-quality responses.
How does Deskhero's AI enhance the search results in the knowledge base?
Deskhero's AI uses OpenAI Embeddings to understand the context of the search query. It then finds the most relevant articles from the knowledge base and ranks them based on their relevance to the query.
How does VideoHub integrate Deskhero with their existing systems?
VideoHub uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to manage tickets, user groups, and custom fields seamlessly.
* This article provides an example of how a fictive company in the On-Demand Video Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
