CityStay Hotels receives a wide range of inquiries from guests, from booking details to special requests. Using Deskhero's ticket management feature, they can effectively handle these inquiries, ensuring no request goes unanswered.
Deskhero's advanced AI capabilities play a crucial role in this process. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies. This not only speeds up the response time but also ensures that the replies are accurate and personalized.
The AI-powered comprehensive search bar allows the customer support team to quickly find relevant information, reducing the time spent on each ticket. This results in faster resolution times and higher guest satisfaction.
Deskhero's AI also helps in generating knowledge base articles from Word, PowerPoint, and PDF files. This ensures that the knowledge base is always updated with the latest information, providing accurate answers to guest queries.
By using Deskhero's advanced AI capabilities, CityStay Hotels has been able to enhance their guest experience, improve response times, and maintain a high level of customer satisfaction.
How does Deskhero's AI help in handling guest inquiries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies to guest inquiries. This speeds up the response time and ensures that the replies are accurate and personalized.
How does the AI-powered comprehensive search bar work?
The AI-powered comprehensive search bar uses AI to quickly find relevant information from various sources. This reduces the time spent on each ticket, resulting in faster resolution times.
How does Deskhero's AI help in updating the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This ensures that the knowledge base is always updated with the latest information.
* This article provides an example of how a fictive company in the On-site lodging facilities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
