MountainView Resorts receives numerous queries from guests regarding their services, amenities, and bookings. With Deskhero, they are able to manage these tickets effectively using the kanban board and custom fields. The AI capabilities of Deskhero further enhance this process by suggesting replies based on previous tickets and knowledge base articles.
The AI-powered comprehensive search bar allows the customer support team to quickly find relevant information from the structured data lists, knowledge base, uploaded files like policies/manuals/presentation, and scraped website data. This significantly reduces the time spent on each ticket and improves the overall efficiency of the team.
Deskhero's AI capabilities also help in generating knowledge base articles from Word, PowerPoint, and PDF files. This not only saves time but also ensures that the knowledge base is always updated with the latest information.
With the custom email domains feature, MountainView Resorts maintains a professional image in all their communications. The user groups feature allows them to segregate their customer support team based on expertise, ensuring that each query is handled by the right person.
By leveraging the advanced AI capabilities of Deskhero, MountainView Resorts has been able to improve their customer support efficiency, reduce response times, and enhance guest satisfaction.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the comprehensive search bar work?
The comprehensive search bar uses AI to quickly find relevant information from various sources such as structured data lists, knowledge base, uploaded files, and scraped website data.
What is the benefit of the user groups feature?
The user groups feature allows you to segregate your customer support team based on expertise. This ensures that each query is handled by the right person, improving the quality of support.
* This article provides an example of how a fictive company in the On-site lodging facilities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
