GreenLeaf Campgrounds receives various queries from customers regarding bookings, amenities, and rules. Using Deskhero's ticket management feature, they can effectively handle these queries, ensuring every customer receives a timely response.
Deskhero's advanced AI capabilities play a key role in this process. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies. This not only speeds up the response time but also ensures that the replies are accurate and relevant.
The AI-powered comprehensive search bar allows the customer support team to quickly find relevant information, reducing the time spent on each ticket. This results in faster resolution times and higher customer satisfaction.
Deskhero's AI also helps in generating knowledge base articles from Word, PowerPoint, and PDF files. This ensures that the knowledge base is always updated with the latest information, providing accurate answers to customer queries.
By using Deskhero's advanced AI capabilities, GreenLeaf Campgrounds has been able to streamline their customer support, improve response times, and maintain a high level of customer satisfaction.
How does Deskhero's AI help in handling customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies to customer queries. This speeds up the response time and ensures that the replies are accurate and relevant.
How does the AI-powered comprehensive search bar work?
The AI-powered comprehensive search bar uses AI to quickly find relevant information from various sources. This reduces the time spent on each ticket, resulting in faster resolution times.
How does Deskhero's AI help in updating the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This ensures that the knowledge base is always updated with the latest information.
* This article provides an example of how a fictive company in the On-site lodging facilities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
