NewStart Solutions uses Deskhero's AI capabilities to manage the influx of queries from new hires. The AI analyses previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest relevant replies. This significantly reduces the time spent by the support team on repetitive queries, allowing them to focus on more complex issues.
The company also uses the AI-powered search bar to quickly locate relevant information. The AI uses OpenAI Embeddings to enhance search results, making it easier for the support team to find the necessary resources and respond to queries faster.
NewStart Solutions has also benefited from Deskhero's ability to generate knowledge base articles from Word, PowerPoint, and PDF files. This feature allows the company to quickly create a comprehensive knowledge base, which is then used by the AI to provide relevant responses to queries.
The company also uses Deskhero's custom fields and user groups features to categorize tickets and assign them to the appropriate team members. This ensures that each query is handled by the right person, improving the efficiency of the support team.
Overall, NewStart Solutions has been able to improve its customer support and service delivery through Deskhero's advanced AI capabilities.
How does Deskhero's AI help in managing customer queries?
Deskhero's AI analyses previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest relevant replies. This significantly reduces the time spent by the support team on repetitive queries.
How does the AI-powered search bar work?
The AI-powered search bar uses OpenAI Embeddings to enhance search results, making it easier for users to find the necessary resources.
How does Deskhero help in creating a knowledge base?
Deskhero can generate knowledge base articles from Word, PowerPoint, and PDF files. This makes it easy to create a comprehensive knowledge base.
* This article provides an example of how a fictive company in the Onboarding & Orientation Programs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
