OncologyPlus was struggling with a large volume of customer queries regarding their treatments, procedures, and medical equipment. They needed a solution that could streamline their customer support process and provide quick, accurate responses to their customers.
Deskhero's advanced AI capabilities came as a game-changer for OncologyPlus. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data, Deskhero's AI could find relevant content and generate suggested replies. This significantly reduced the time taken to respond to customer queries.
The comprehensive search bar feature of Deskhero further enhanced the efficiency of OncologyPlus' customer support team. With AI-enhanced search results, the team could quickly find relevant information to address customer queries.
Moreover, Deskhero's structured data lists and custom fields allowed OncologyPlus to organize their customer queries and support tickets effectively. The kanban board feature provided a clear overview of the ongoing tasks and their progress.
With Deskhero, OncologyPlus has been able to improve their customer support efficiency, reduce response times, and enhance customer satisfaction.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and generate suggested replies. This significantly reduces the time taken to respond to customer queries.
How does the comprehensive search bar feature enhance the efficiency of the customer support team?
The comprehensive search bar feature of Deskhero provides AI-enhanced search results, enabling the customer support team to quickly find relevant information to address customer queries.
How does Deskhero help in organizing customer queries and support tickets?
Deskhero's structured data lists and custom fields allow for effective organization of customer queries and support tickets. The kanban board feature provides a clear overview of the ongoing tasks and their progress.
* This article provides an example of how a fictive company in the Oncology industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
