CancerCare Solutions was dealing with an overwhelming number of customer queries regarding their healthcare services and procedures. They needed a robust solution to streamline their customer support process and provide prompt, accurate responses.
Deskhero's advanced AI capabilities proved to be a significant asset for CancerCare Solutions. By utilizing OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, Deskhero's AI was able to identify relevant content and generate suggested replies, thereby reducing response times.
The AI-enhanced search results provided by Deskhero's comprehensive search bar enabled the customer support team at CancerCare Solutions to quickly locate relevant information to address customer queries.
Furthermore, Deskhero's structured data lists and custom fields allowed CancerCare Solutions to effectively manage their customer queries and support tickets. The kanban board feature offered a clear visual representation of ongoing tasks and their status.
With Deskhero, CancerCare Solutions has significantly improved their customer service efficiency, reduced response times, and increased customer satisfaction.
How does Deskhero's AI capabilities reduce response times?
Deskhero's AI utilizes OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to identify relevant content and generate suggested replies, thereby reducing response times.
How does the comprehensive search bar feature help the customer support team?
Deskhero's comprehensive search bar provides AI-enhanced search results, enabling the customer support team to quickly locate relevant information to address customer queries.
How does Deskhero assist in managing customer queries and support tickets?
Deskhero's structured data lists and custom fields allow for effective management of customer queries and support tickets. The kanban board feature offers a clear visual representation of ongoing tasks and their status.
* This article provides an example of how a fictive company in the Oncology industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
