Oncology Innovations was grappling with a high volume of customer queries about their innovative treatments and procedures. They required a powerful solution to streamline their customer support process and deliver quick, accurate responses.
Deskhero's advanced AI capabilities became a vital tool for Oncology Innovations. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, Deskhero's AI could pinpoint relevant content and generate suggested replies, significantly reducing response times.
The AI-enhanced search results provided by Deskhero's comprehensive search bar allowed the customer support team at Oncology Innovations to swiftly find relevant information to address customer queries.
Additionally, Deskhero's structured data lists and custom fields enabled Oncology Innovations to efficiently organize their customer queries and support tickets. The kanban board feature gave a clear snapshot of the ongoing tasks and their progress.
With Deskhero, Oncology Innovations has been able to streamline their customer support process, reduce response times, and boost customer satisfaction.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to pinpoint relevant content and generate suggested replies, significantly reducing response times.
How does the comprehensive search bar feature enhance the efficiency of the customer support team?
Deskhero's comprehensive search bar provides AI-enhanced search results, allowing the customer support team to swiftly find relevant information to address customer queries.
How does Deskhero help in organizing customer queries and support tickets?
Deskhero's structured data lists and custom fields enable efficient organization of customer queries and support tickets. The kanban board feature gives a clear snapshot of the ongoing tasks and their progress.
* This article provides an example of how a fictive company in the Oncology industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
