eBidz leverages Deskhero's AI capabilities to automate the process of ticket management. The AI system intelligently categorizes incoming tickets based on their content, assigns them to the suitable support team, and even suggests potential solutions by referencing previous tickets and knowledge base articles. This has significantly cut down the response time and improved the efficiency of the support team.
Deskhero's AI also enhances the search functionality on eBidz's platform. By using OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files, the system can provide more relevant search results to users. This has improved the user experience and reduced the number of support tickets related to navigation and search issues.
Furthermore, eBidz uses Deskhero's AI to generate knowledge base articles from various sources such as Word documents, PowerPoint presentations, PDF files, and scraped website data. This not only saves time but also ensures that the information in the knowledge base is always current and comprehensive.
Additionally, Deskhero's AI capabilities allow eBidz to provide personalized support to its users. By analyzing user behavior and past interactions, the system can predict potential issues and proactively provide solutions. This has led to increased customer satisfaction and loyalty.
Overall, Deskhero's advanced AI capabilities have enabled eBidz to provide superior customer support, improve operational efficiency, and enhance the user experience.
How does Deskhero's AI categorize and assign tickets?
Deskhero's AI uses OpenAI embeddings to understand the content of the tickets. It then categorizes them based on this understanding and assigns them to the appropriate support team.
How does Deskhero's AI enhance the search functionality?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to provide more relevant search results to users.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from various sources such as Word documents, PowerPoint presentations, PDF files, and scraped website data. It uses OpenAI embeddings to understand the content and structure it in a user-friendly format.
* This article provides an example of how a fictive company in the Online Auctions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
