AuctionHub utilizes Deskhero's AI capabilities to manage customer tickets efficiently. The AI system categorizes incoming tickets based on their content, assigns them to the right support team, and suggests possible solutions by referencing previous tickets and knowledge base articles. This automation has significantly reduced the response time and increased the productivity of the support team.
Deskhero's AI also improves the search functionality on AuctionHub's platform. By using OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files, the system can provide more accurate search results to users. This has enhanced the user experience and reduced the number of support tickets related to search issues.
In addition, AuctionHub uses Deskhero's AI to generate knowledge base articles from various sources such as Word documents, PowerPoint presentations, PDF files, and scraped website data. This automated process ensures that the knowledge base is always updated with the latest information and is comprehensive.
Moreover, Deskhero's AI capabilities allow AuctionHub to provide personalized support to its users. By analyzing user behavior and past interactions, the system can predict potential issues and proactively provide solutions. This proactive approach has resulted in increased customer satisfaction and retention.
In conclusion, Deskhero's advanced AI capabilities have empowered AuctionHub to deliver superior customer support, improve operational efficiency, and enhance the overall user experience.
How does Deskhero's AI manage customer tickets?
Deskhero's AI uses OpenAI embeddings to understand the content of the tickets. It then categorizes them based on this understanding and assigns them to the appropriate support team. It also suggests possible solutions by referencing previous tickets and knowledge base articles.
How does Deskhero's AI improve the search functionality?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to provide more accurate search results to users.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from various sources such as Word documents, PowerPoint presentations, PDF files, and scraped website data. It uses OpenAI embeddings to understand the content and structure it in a user-friendly format.
* This article provides an example of how a fictive company in the Online Auctions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
