BankNet receives hundreds of customer queries daily. To manage this volume, they use Deskhero's ticket management system. The system categorizes and prioritizes tickets based on their urgency and content, ensuring that critical issues are addressed promptly.
BankNet also utilizes Deskhero's AI capabilities to analyze previous tickets and knowledge base articles. This feature allows them to identify common issues and create comprehensive solutions, which are then added to the knowledge base. This proactive approach reduces the number of recurring tickets and improves customer satisfaction.
Deskhero's AI also generates suggested replies based on OpenAI Embeddings from previous tickets and knowledge base articles. This feature enables BankNet's support team to respond to customer queries more efficiently, reducing response time and increasing customer satisfaction.
BankNet also uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The system automatically scrapes updates from BankNet's website and integrates them into the knowledge base, ensuring that customers always have access to the most current information.
Finally, BankNet leverages Deskhero's comprehensive search bar and REST API to integrate their customer support services with their existing systems. This integration allows them to provide a seamless customer experience, improving customer loyalty and retention.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to identify common issues and create comprehensive solutions. This proactive approach reduces the number of recurring tickets and improves customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI generates suggested replies based on OpenAI Embeddings from previous tickets and knowledge base articles. This feature enables the support team to respond to customer queries more efficiently.
How does BankNet keep their knowledge base up-to-date?
BankNet uses Deskhero's website scraping feature to automatically scrape updates from their website and integrate them into the knowledge base.
* This article provides an example of how a fictive company in the Online Banks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
