CryptoVault receives a large number of customer queries related to trading, account management, and security. To manage these queries, they use Deskhero's ticket management system. The system categorizes and prioritizes tickets based on their content and urgency, ensuring that critical issues are addressed promptly.
CryptoVault also utilizes Deskhero's AI capabilities to analyze previous tickets and knowledge base articles. This feature allows them to identify common issues and create comprehensive solutions, which are then added to the knowledge base. This proactive approach reduces the number of recurring tickets and improves customer satisfaction.
Deskhero's AI also generates suggested replies based on OpenAI Embeddings from previous tickets and knowledge base articles. This feature enables CryptoVault's support team to respond to customer queries more efficiently, reducing response time and increasing customer satisfaction.
CryptoVault uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The system automatically scrapes updates from CryptoVault's website and integrates them into the knowledge base, ensuring that customers always have access to the most current information.
Finally, CryptoVault leverages Deskhero's comprehensive search bar and REST API to integrate their customer support services with their existing systems. This integration allows them to provide a seamless customer experience, improving customer loyalty and retention.
How does Deskhero's AI capabilities improve ticket management at CryptoVault?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to identify common issues and create comprehensive solutions. This proactive approach reduces the number of recurring tickets and improves customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI generates suggested replies based on OpenAI Embeddings from previous tickets and knowledge base articles. This feature enables the support team to respond to customer queries more efficiently.
How does CryptoVault keep their knowledge base up-to-date?
CryptoVault uses Deskhero's website scraping feature to automatically scrape updates from their website and integrate them into the knowledge base.
* This article provides an example of how a fictive company in the Online Banks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
