PaySecure deals with a high volume of customer queries related to transactions, account management, and security concerns. To manage these queries, they use Deskhero's ticket management system. The system organizes and prioritizes tickets, ensuring that urgent issues are addressed first.
PaySecure also utilizes Deskhero's AI capabilities to analyze previous tickets and knowledge base articles. This analysis helps them identify recurring issues and develop comprehensive solutions, which are then added to the knowledge base. This proactive approach reduces the number of similar tickets and improves overall customer satisfaction.
Deskhero's AI also generates suggested replies based on OpenAI Embeddings from previous tickets and knowledge base articles. This feature enables PaySecure's support team to respond to customer queries quickly and accurately, enhancing their efficiency and customer satisfaction.
PaySecure uses Deskhero's website scraping feature to keep their knowledge base current. The system automatically scrapes updates from PaySecure's website and integrates them into the knowledge base, ensuring that customers always have access to the latest information.
Lastly, PaySecure uses Deskhero's comprehensive search bar and REST API to integrate their customer support services with their existing systems. This integration provides a seamless customer experience, leading to improved customer loyalty and retention.
How does Deskhero's AI capabilities improve ticket management at PaySecure?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to identify recurring issues and develop comprehensive solutions. This proactive approach reduces the number of similar tickets and improves overall customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI generates suggested replies based on OpenAI Embeddings from previous tickets and knowledge base articles. This feature enables the support team to respond to customer queries quickly and accurately.
How does PaySecure keep their knowledge base up-to-date?
PaySecure uses Deskhero's website scraping feature to automatically scrape updates from their website and integrate them into the knowledge base.
* This article provides an example of how a fictive company in the Online Banks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
