AuctionHub was facing a challenge with the increasing volume of repetitive customer queries. Their existing knowledge base was not efficient enough to handle the diverse range of customer queries, leading to high ticket volumes and longer resolution times.
With Deskhero, AuctionHub was able to leverage AI to generate knowledge base articles from various sources such as Word documents, PowerPoint presentations, PDF files, and even scraped website data. This resulted in a comprehensive and dynamic knowledge base that could cater to a wide range of customer queries.
Deskhero's AI capabilities also enhanced the search functionality of the knowledge base. By using OpenAI Embeddings, the platform could understand the context of customer queries and provide the most relevant articles from the knowledge base, enhancing customer self-service.
The platform's AI capabilities also suggested replies to customer queries based on the knowledge base articles, reducing the workload of the customer support team. This led to faster resolution times and improved customer satisfaction.
By using Deskhero, AuctionHub was able to transform their knowledge base into a powerful tool for customer self-service, reducing support ticket volumes and enhancing customer experience.
How did Deskhero help AuctionHub reduce support ticket volumes?
Deskhero helped AuctionHub create a dynamic, AI-powered knowledge base that enhanced customer self-service, leading to a reduction in support ticket volumes.
How does Deskhero's AI enhance the search functionality of the knowledge base?
Deskhero's AI understands the context of customer queries and provides the most relevant articles from the knowledge base, enhancing the search functionality.
How does Deskhero improve customer satisfaction?
Deskhero improves customer satisfaction by providing faster resolution times and a more efficient self-service experience.
* This article provides an example of how a fictive company in the Online bidding services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
