Before using Deskhero, BidBazaar's customer support team struggled with managing the large volume of tickets they received daily. Prioritizing these tickets based on urgency and complexity was a manual, time-consuming process.
Deskhero's advanced AI capabilities changed this by automating the ticket management process. The AI analyzes incoming tickets and prioritizes them based on factors such as urgency, complexity, and customer value. This ensures that high-priority tickets are addressed first, leading to improved response times.
The AI also suggests replies to customer queries by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and other resources. This not only speeds up the resolution process but also ensures consistency in the quality of responses.
Deskhero's Kanban board feature provides a visual representation of the ticket workflow, making it easier for the team to track progress and identify bottlenecks. The user groups feature allows BidBazaar to assign tickets to specific teams or individuals, ensuring efficient allocation of resources.
By using Deskhero, BidBazaar has been able to streamline their ticket management process, improve response times, and enhance customer satisfaction.
How does Deskhero's AI help in managing tickets?
Deskhero's AI analyzes incoming tickets and prioritizes them based on factors such as urgency, complexity, and customer value. It also suggests replies to customer queries, speeding up the resolution process.
How does Deskhero's Kanban board feature benefit BidBazaar?
Deskhero's Kanban board provides a visual representation of the ticket workflow, making it easier for the team to track progress and identify bottlenecks.
How does Deskhero improve response times?
Deskhero improves response times by prioritizing high-priority tickets and suggesting replies to customer queries, speeding up the resolution process.
* This article provides an example of how a fictive company in the Online bidding services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
