Previously, BidMaster's customer support team was overwhelmed with the volume of tickets they received daily. The team had to manually search through previous tickets, knowledge base articles, and other resources to find relevant information to resolve customer issues. This process was time-consuming and often resulted in delayed responses.
With Deskhero, BidMaster has been able to automate this process. The platform's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Additionally, Deskhero's AI capabilities have also improved the accuracy of BidMaster's search results. By using the AI to enhance search results, the customer support team can quickly find the most relevant information to address customer concerns.
Deskhero's REST API has also enabled BidMaster to integrate the platform with their existing systems, further streamlining their customer support operations. The custom email domains feature has allowed BidMaster to maintain brand consistency in their communications.
Overall, Deskhero's advanced AI capabilities have enabled BidMaster to significantly improve their customer support operations, leading to increased customer satisfaction and loyalty.
How has Deskhero improved BidMaster's response times?
Deskhero's AI capabilities automate the process of finding relevant information to resolve customer issues. This reduces the time taken to respond to customer queries, thereby improving response times.
How does Deskhero enhance the accuracy of search results?
Deskhero uses advanced AI to enhance search results. This enables the customer support team to quickly find the most relevant information to address customer concerns.
How does Deskhero help maintain brand consistency?
Deskhero's custom email domains feature allows companies like BidMaster to maintain brand consistency in their communications.
* This article provides an example of how a fictive company in the Online bidding services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
