BookBounty receives a variety of queries from their users, ranging from technical issues to content-related questions. They use Deskhero's structured data lists and user groups to categorize these queries and assign them to the right team.
The AI capabilities of Deskhero play a crucial role in handling these queries. The AI analyzes the query, finds relevant content from the knowledge base articles, previous tickets, uploaded files, and scraped website data, and suggests an appropriate reply. This not only reduces the time taken to respond to a query but also ensures the accuracy of the response.
BookBounty also uses Deskhero's custom email domains feature to provide a personalized experience to their users. The AI capabilities of Deskhero help in analyzing the emails received on these custom domains and suggesting appropriate responses.
Furthermore, BookBounty leverages Deskhero's kanban board to track the status of the queries. The AI capabilities of Deskhero help in automatically updating the status of the queries based on the actions taken.
Overall, Deskhero's advanced AI capabilities have enabled BookBounty to provide efficient and accurate helpdesk services to their users.
How does Deskhero's AI capabilities help in handling queries?
Deskhero's AI analyzes the query, finds relevant content from the knowledge base articles, previous tickets, uploaded files, and scraped website data, and suggests an appropriate reply. This not only reduces the time taken to respond to a query but also ensures the accuracy of the response.
How does Deskhero's AI capabilities enhance the email handling process?
Deskhero's AI helps in analyzing the emails received on the custom domains and suggesting appropriate responses. This ensures a quick and accurate response to the emails.
How does Deskhero's AI capabilities help in tracking the status of the queries?
Deskhero's AI helps in automatically updating the status of the queries on the kanban board based on the actions taken. This provides a real-time view of the status of the queries.
* This article provides an example of how a fictive company in the Online content and e-book publishing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
