StorySphere receives numerous queries from their users regarding their vast library of online content. They use Deskhero's ticket management system to efficiently handle these queries. The AI capabilities of Deskhero analyze the tickets, find relevant content from the knowledge base articles, previous tickets, uploaded files like policies/manuals/presentation, and scraped website data, and suggest appropriate replies.
StorySphere uses Deskhero's custom fields feature to categorize their tickets based on the nature of the query. This helps in prioritizing and assigning the tickets to the right team. The AI capabilities of Deskhero further enhance this process by suggesting the appropriate category based on the content of the ticket.
Furthermore, StorySphere uses Deskhero's comprehensive search bar to find the relevant information to respond to a query. The AI capabilities of Deskhero enhance the search results by using OpenAI Embeddings to pull up the most relevant content from their vast knowledge base and other resources.
StorySphere also uses Deskhero's REST API to integrate their existing systems with Deskhero. This allows them to have a unified view of their customer interactions, which further improves their support efficiency.
Overall, Deskhero's advanced AI capabilities have helped StorySphere to significantly improve their customer support efficiency and customer satisfaction.
How does Deskhero's AI capabilities enhance the ticket categorization process?
Deskhero's AI analyzes the content of the ticket and suggests the appropriate category. This helps in prioritizing and assigning the tickets to the right team.
How does Deskhero's AI capabilities improve the search functionality?
Deskhero's AI uses OpenAI Embeddings to pull up the most relevant content from their vast knowledge base and other resources when a term is searched. This significantly reduces the time taken to find the right information.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that can be used to integrate it with other systems such as CRM, ERP, etc.
* This article provides an example of how a fictive company in the Online content and e-book publishing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
