ContentCraft deals with a wide range of customer queries, from content creation to platform usage. Managing these queries manually was challenging and often led to delayed responses. With Deskhero, ContentCraft was able to automate the process of managing and responding to customer queries.
Deskhero's advanced AI capabilities use OpenAI embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data. This allows the system to find relevant content and generate suggested replies. This feature has significantly improved the efficiency of ContentCraft's customer support operations.
The AI capabilities of Deskhero also enhance the search results, making it easier for the support team to find relevant information. This has led to quicker resolution of customer queries and increased customer satisfaction.
Additionally, Deskhero's custom fields and structured data lists allow ContentCraft to organize customer queries in a more efficient manner. The kanban board feature provides a visual representation of the status of different tickets, making it easier for the team to manage and prioritize tasks.
The REST API provided by Deskhero allows ContentCraft to integrate the platform with their existing systems, further streamlining their customer support operations.
How does Deskhero's AI capabilities improve the efficiency of customer support operations?
Deskhero's AI uses OpenAI embeddings to analyze previous tickets and other resources to generate suggested replies. This automates the process of finding relevant information and drafting responses, thereby improving the efficiency of customer support operations.
How does Deskhero enhance search results?
Deskhero's AI capabilities analyze various resources to find relevant content. This enhances the search results, making it easier for the support team to find the information they need.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Online content/blogging services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
