VirtualAcademy Ltd. receives a high volume of support tickets daily. Managing these tickets was a challenge until they implemented Deskhero. The platform's tickets management and kanban board features have streamlined their support services.
Deskhero's AI capabilities have been instrumental in improving VirtualAcademy's response times. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies. This has significantly reduced the time spent on each ticket.
The custom fields feature allows VirtualAcademy to categorize and prioritize tickets based on their urgency and type. This has made it easier for the support team to manage their workload and respond to critical issues promptly.
Deskhero's comprehensive search bar and REST API have also proved beneficial for VirtualAcademy. The search bar allows the support team to quickly find relevant information, while the REST API enables seamless integration with VirtualAcademy's existing systems.
Overall, Deskhero's advanced AI capabilities have helped VirtualAcademy Ltd. optimize their customer support services, leading to increased customer satisfaction and efficiency.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies for incoming tickets. This significantly reduces the time spent on each ticket, improving response times.
Can Deskhero integrate with our existing systems?
Yes, Deskhero offers a REST API that allows for seamless integration with your existing systems.
How does Deskhero help manage the workload of the support team?
Deskhero's custom fields feature allows you to categorize and prioritize tickets based on their urgency and type. This helps your support team manage their workload more effectively.
* This article provides an example of how a fictive company in the Online/Distance Learning Programs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
