EduTech Innovations receives thousands of support tickets daily, ranging from technical issues to course-related queries. By implementing Deskhero, they have been able to efficiently manage these tickets using the platform's structured data lists and kanban board features.
Deskhero's AI capabilities have been instrumental in assisting EduTech's support team. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time spent on each ticket.
The custom fields feature allows EduTech to categorize and prioritize tickets based on their urgency and type. This has made it easier for the support team to manage their workload and respond to critical issues promptly.
Deskhero's comprehensive search bar and REST API have also proved beneficial for EduTech. The search bar allows the support team to quickly find relevant information, while the REST API enables seamless integration with EduTech's existing systems.
Overall, Deskhero's advanced AI capabilities have helped EduTech Innovations enhance their customer support services, leading to increased customer satisfaction and efficiency.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies for incoming tickets. This significantly reduces the time spent on each ticket, improving response times.
Can Deskhero integrate with our existing systems?
Yes, Deskhero offers a REST API that allows for seamless integration with your existing systems.
How does Deskhero help manage the workload of the support team?
Deskhero's custom fields feature allows you to categorize and prioritize tickets based on their urgency and type. This helps your support team manage their workload more effectively.
* This article provides an example of how a fictive company in the Online/Distance Learning Programs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
